Warranty

All Doppelganger Outdoor products are covered by a 12 month warranty from the date of purchase. Warranty claims cover any fault, defect, or failure occurring as a result of manufacturing or materials defect.

Damage or faults occurring as a result of mishandling, dragging, misuse or abuse, incorrect set-up, accident, storm or wind damage, UV or condensation damage, wear and tear, or damage caused by mould, natural elements, insects, animals, or children are not covered by our warranty policy.

This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure.

For inflatable or self-inflating products, accidental puncture or piercing are also excluded

Doppelganger Outdoor is constantly updating styles, colours, & designs. If a product that needs replacement under warranty has been superseded, we will replace it with the closest suitable product from the range, with the closest functionality & value as possible.

To complete your return, we require a receipt or proof of purchase.

Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are certain situations where returns can not be granted:
- if you change your mind, decide you do not like the goods, or have no use for them.
- if you damage the goods by using them in a way they were not meant to be used.
- if a defect is drawn to your attention before buying (applies mostly to damaged packaging for clearance items)